Returns

Free (& hassle free) Exchanges are easy!

We do not charge a premium for the exchange of unwanted, unopened items. Please follow the returns procedure outlined below.

Before ordering, please read our return policy. For obvious reasons we don’t accept returns on personal items that have been opened. (Would you want to order from a sex shop that does?).

We do not give refunds on any sex toys, cosmetic item or lingerie that has been opened, regardless of whether are are told it’s not been used. Same goes for clothing worn next to the skin, knickers, thongs and so on. Also applies to bondage items that can break the skin. Seasonal items are non-returnable.

Due to the personal nature of the goods we sell and for obvious hygiene reasons, goods are not sent on approval. However we will exchange any items with a manufacturing defect within 30 days of purchase providing our returns procedure is followed.

If you wish to return an item you must email customer.service@passiononline.co.uk beforehand with a full description of the problem, to obtain a returns authorisation code; this must then be written on the outer packaging of your parcel prior to return. It is recommended you always use a signed for service such as recorded delivery as we cannot be held responsible for items not delivered to us. Our warehouse may refuse returned items where this has not been done.

Please note that we are responsible for items with a manufacturing defect only. Items that have been damaged, whether accidental, deliberate, or through wear and tear are not returnable.

Products of a personal nature cannot be returned: including lubricant, creams, massage oils, non-vibrating toys, jewellery, clothing, lingerie and fragrance products. Products that can be copied e.g. books, CD’s, video and DVDs are non returnable.

Vibrators and sex toys cannot be returned unless there is a manufacturing defect upon receipt. Within 7 days you may return unwanted products to us providing they are in all respects in the condition you received them and have not been removed from their packaging. Again, if the sealed packaging has been opened no return will be accepted.

Under no circumstances can non-vibrating toys be returned once the sealed packaging has been opened. Vibrators come with the manufacturers warranty and you will find details inside your product packaging.

Refund Policy

We will give a refund in any case where the goods do not comply with the Sale of Goods Act.

All goods are sold for novelty use only. No medical claim is implied.

NB If we pay delivery on an order over £40 and you return goods for refund, we reserve the right to recover our postage costs from any refund given.

This does not affect your statutory rights.